Frequently Asked Questions

Everything you need to know about bringing vibrant light into your home.

How do I control my Monster Illuminessence lights?

Most of our products can be controlled via the included IR remote, the Monster Smart app, or through voice commands when paired with Amazon Alexa or Google Assistant.

Are the LED strips trimmable?

Yes, our LED strips feature designated cut marks. Please ensure the power is disconnected before trimming to your desired length to fit your space perfectly.

What is your shipping policy for domestic orders?

We offer standard shipping on all orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.

Can I use these lights outdoors?

Only products specifically labeled as 'Outdoor' or 'IP65 Rated' are suitable for exterior use. Standard interior strips should not be exposed to moisture or extreme weather.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund or exchange.

Do I need a hub to use the Smart features?

No, Monster Illuminessence Smart products connect directly to your home's 2.4GHz Wi-Fi network, eliminating the need for an expensive external bridge or hub.